Services

A Focused, Practical Approach

I work with organizations managing complex, high-stakes learning content—particularly in healthcare or regulated environments—to design, review, and refine learning experiences that prioritize clarity, learner experience, and real-world constraints.

My work focuses on improving and extending existing learning materials. Depending on the context, this may involve refining instructional content for clarity, restructuring learning experiences for better flow, or developing targeted instructional components that support real-world judgment and decision-making. Engagements are collaborative and hands-on, contributing meaningful design and writing work without assuming end-to-end ownership of large initiatives.

This focus on improving and extending existing learning materials is reflected across three core service areas:

Learning Content Review (Audit)

Helpful for healthcare educators, instructional designers, L&D teams, and subject-matter experts responsible for existing learning materials.

A focused diagnostic engagement designed to identify where learning content may be breaking down for learners. Reviews examine instructional clarity, learner flow, cognitive load, emotional or contextual friction, and alignment between learning goals and learner experience.

Common areas of focus include:

Points where learners lose context or confidence
Gaps between intended learning outcomes and real-world application
Misalignment between upstream inputs and downstream learner needs
Content that assumes institutional knowledge learners may not yet have

Scenario-Based Learning & Communication-Focused Training

Designed for teams navigating complex, sensitive, or high-stakes communication.

Design and development of scenario-based learning experiences that support judgment and decision-making in real-world contexts, including difficult conversations and nuanced professional interactions.

This work often supports learners who must:

Navigate ambiguity rather than follow fixed scripts
Balance accuracy, empathy, and professional judgment
Respond to emotionally charged or time-sensitive situations
Apply communication principles across varying contexts

Instructional Design & Learning Support

Well-suited for organizations refining, repairing, or extending existing learning initiatives.

Project-based or ongoing instructional design support, including content remediation, microlearning development, learner-aware restructuring, and collaboration with internal SMEs or L&D teams.

I offer ongoing support for remediation, microlearning, and targeted instructional builds.

Support may include:

Onboarding or orientation learning resources for new or transitioning team members
Clarifying roles, workflows, or handoffs within complex organizations
Strengthening internal learning materials so teams understand how their work connects across functions
Providing targeted design support where initiatives have stalled or lost clarity

If you’re interested in working together or have questions about fit or scope, please get in touch.
For examples of related work, you can also explore my portfolio.

Pricing & Engagements

Most work is scoped and priced on a project basis to provide clarity and predictability. Hourly engagements are available when appropriate, particularly for advisory, review, or short-term hands-on support.

For new clients, a Learning Content Review is often a practical starting point.

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